Service Support: Overview
Aftersales Service and Support is the key to long-term customer retention.
In today’s business world, brands need to innovate to stay competitive. Product release timelines from concept to market has been drastically reduced and more and more new products are being launched every day.
Therefore, it is important for organizations to ensure that they are able to provide a great support framework for customers and end-users.
Unique Challenges
Here are some of the challenges associated with training service support personnel:
Cost – With frequent product upgrades and new product launches, the cost of traditional trainings increases exponentially.
Time – Scheduling trainings can really take a bite out of your personnel’s time. And scheduling challenges just multiply when you have multiple centers.
Standardization – How do we ensure that service personnel in different regions are following a uniform procedure for installation?
How We: Help
SKILD Solutions develops eLearning solutions that will help train your technicians or support service personnel to learn about installation, servicing and troubleshooting procedures thoroughly and uniformly.
Our range of solutions includes:
Custom eLearning
Xpress learning
Rapid authoring
