Product companies often need to teach functional and technical aspects of hardware to Sales, Technical support staff, not to mention end users. These are usually related to the features, installation, configuration, maintenance, and troubleshooting of electronic hardware such as servers, communication devices, media equipment, security equipment and the like. It could also include mechanical and electrical devices such as motors, pumps or other gadgets used in homes and businesses.
To get your staff completely equipped to support your customers, SKILD’s instructional approach is to not only explain the procedures involved in installation, configuration maintenance and troubleshooting, but to also create a virtual simulation of your hardware product. This media-intensive learning approach that replicates real life scenarios makes learning quick and effective.
