This approach is particularly applicable to companies that specialize in selling technology based services e.g Telecom, Cable, Broadband, Entertainment or for companies providing technical, maintenance and trouble-shooting services. Frequently Asked Questions about the Services and its usage, implementation, anticipated issues and workarounds, tips and tricks, customization /configuration of the services for specialized needs, using advanced features and settings are some of the areas in which learning is often required. SKILD’s approach is to aggregate learning related to these areas and offer it as a growing knowledge base to users of the Services . Since the content is live and up to date learners have access to the most relevant information. Also, as end users are able to access this information, it reduces the overall cost of providing service and support.
